Meet Our Experts

Our caring experts are here to answer all your questions, big or small, and will guide you through what can be an anxious and overwhelming new time in your life.

Your Trusted Partners in Parenting and Nutrition

The Nutricia Careline is a team of trusted midwives, dietitians and nutritionists who are here to support and reassure you through your pregnancy and beyond. Our caring experts are here to answer all your questions, big or small, and will guide you through what can be an anxious and overwhelming new time in your life. 

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Frequently Asked Questions

Nutricia’s Careline is a team of trusted healthcare professionals including midwives, dietitians and nutritionists, available to provide personalised support and guidance across Nutricia’s entire range of nutrition products.  
Our caring experts are ready to answer any questions you may have, big or small, about yours or your child’s nutritional needs, to help you make informed choices with confidence. 

The Careline team can provide individual guidance for all products in Nutricia’s range – encompassing brands like Souvenaid®, Fortisip®, Aptamil®, Karicare® and more. 

Yes, our trusted experts are available to help both customers and health professionals with your nutrition or product-related questions and concerns. 
Healthcare professionals are also welcome to direct their patients to contact our Careline for additional support as needed. 

Careline can assist with answering your questions on nutritional solutions and Nutricia’s product range, as well as directing you to educational articles and resources as needed for further support and information.  
 
We’ve developed many helpful resources you can download (or share with patients, if you’re a healthcare professional), including guides to mixed feeding, breastfeeding, safe bottle preparation and more. 

You can get in touch with our Careline team of expert healthcare professionals via LiveChat, email or phone here.

For help placing product orders online or over the phone, you can get in touch with our Customer Service team here. 

Our Careline team can assist with questions related to Nutricia’s range of enteral tube feeding devices and accessories, oral nutrition supplements, metabolic nutrition products and tube feed solutions. 
 
For practical assistance with tube feeding, contact Nutricia’s Nurse Connect service via email at nurseconnect@nutricia.com or call 1300 557 397.
 
They can provide support with:
- Pump and bolus training
- Clinical troubleshooting and support with enteral feeding tubes/consumables 
- Understanding the consumables range and choosing the right product for yours or your patient’s individual needs.

Yes, our trusted experts are available to help both customers and health professionals with your nutrition or product-related questions and concerns. 
Healthcare professionals are also welcome to direct their patients to contact our Careline for additional support as needed. 

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At our shop, we believe in the power of herbs to heal and nourish the body. That's why we've carefully curated a selection of the finest herbal teas from around the world.
From refreshing mint to soothing chamomile, we have a tea for every mood and occasion.
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