Whilst the formula is safe to use and nutritionally complete, we are continually striving to improve your experience with our products.

As an aid to our drive to continually improve your experience as a user of our product, if you find a scorched milk particle in your formula, please share this with our team for our awareness.

For this or any other concerns you may have, please contact Careline at 1800 438 500 (AU) or 0800 438 500 (NZ) who are happy to help. Or e-mail nutriciacareline@danone.com Please ensure you leave your best contact number and e-mail address so the team can respond to your enquiry.

Please provide as much information as possible, including:

  • Photo
  • Batch number and best-before date (you can find this on the bottom of the tin)
  • Store name and location of purchase