Frequently Asked Questions
General FAQs
Breast feeding is best for babies. As a sole source of nutrition for the first 6 months of life, it meets all their nutritional needs as Mother Nature intended.
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14 1There are many things to consider when choosing whether to give your baby formula and what product is right. If you think your baby needs a specialised formula, you should talk through with your healthcare professional. Our Careline team of registered dietitians and nutritionists are available to talk through what you are experiencing with your baby and to provide advice that is tailored to your situation. Please contact our Careline team for more information. Use the LiveChat or call us on 800 438 500.
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50 5Once you’ve settled on a formula for your baby, it is not recommended to change too often. However, when you need to try a different product or transition to a new stage, we recommend that you gradually introduce them to the new products. Rest assured that any slight changes in digestion should be only minimal and temporary. For personalised transition advice, please speak with your healthcare professional, or contact our Careline and discuss any changes to your baby’s feeding experience with one of our nutritionists, dietitians or midwives. Use the LiveChat or call us on 800 438 500 in New Zealand.
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56 2Always follow the instructions on the tin when preparing a bottle for your baby. Sterilise bottles and teats and use cooled boiled water to make all formula. Just before a feed, measure out the relevant number of scoops and water and mix properly. Any leftover formula should be discarded. If you would like more information on how to prepare formula correctly or to talk through what your baby is experiencing, talk to one of our Careline team by using the LiveChat or call us on 800 438 500 in New Zealand.
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11 2Our feeding guides are a guide only. We understand that every baby is different so amounts may vary for each baby. You should be guided by your baby’s appetite and growth. If you are concerned, please speak with your healthcare professional or our Careline team. Our registered dietitians and nutritionists at the Careline can be contacted using the LiveChat or by calling 800 438 500 in New Zealand.
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4 1Your baby’s poo will change over time. The below is a useful guide to what to look for at different stages. After Birth: For the first day or so after birth, your baby’s stools are greenish black in colour and have a smooth, sticky consistency – like tar. This is called meconium. Around day 2-3, this stool soon changes in colour and texture to greeny/brown and is known as a transitional stool. Breast Feeding: From day 3-4 (when your milk starts to come in) your baby’s poos will change to orange/yellow in colour with a consistency like pumpkin soup with little white seedy bits in it. Not all babies have the seedy bits but the colour and texture stays fairly much the same. The poos should stay similar to this throughout breast feeding until solids are introduced. Formula Feeding: From day 3-4, formula feeding poos range from orange/yellow in colour through to green/brown. They can vary in texture from pumpkin soup like consistency, through to toothpaste in texture. They may also have the white seedy bits seen in breast feeding poos. Diarrhoea: If the stools become very loose, runny, and watery in addition to changing in smell and colour, it is likely your baby has an infection, intolerance, or allergy. Stools can become a lot more frequent. Constipation: A baby is constipated when the stool becomes harder and is difficult to pass. Formed stools or pebbles indicate constipation. Absence of stools does not mean baby is constipated; the consistency of the stool determines whether baby is constipated. Anything that is firmer than toothpaste is considered constipation. If you have any concerns about your baby’s poos and what you should expect, please contact our registered dietitians, nutritionists and midwives at the Careline for more information. We are always happy to talk this through with you. Use the LiveChat or call us 800 438 500
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7 1Karicare A2 Protein Milk FAQs
Beta-casein is one of the proteins found in cows’ milk. It is a source of essential amino acids.
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2 1The Karicare A2 Protein Milk product range can be found here.
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6 1The ingredients in Karicare A2 Protein Milk can be viewed on our Product Page.
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5 2Karicare A2 Protein Milk Stage 1 (0 - 6 months) Feeding Guide - to prepare one feed. Age: Birth to 2 weeks Cooled Boiled water: 50mL Level scoops of powder*: 1 Number of feeds per day: up to 10 Age: 2-4 weeks Cooled Boiled water: 100mL Level scoops of powder*: 2 Number of feeds per day: 5-6 Age: 1-2 months Cooled Boiled water: 150mL Level scoops of powder*: 3 Number of feeds per day: 5-6 Age: 3-4 months Cooled Boiled water: 150mL Level scoops of powder*: 3 Number of feeds per day: 5-6 Age: 5-6 months Cooled Boiled water: 200mL Level scoops of powder*: 4 Number of feeds per day: 4-5 This feeding guide is a general guide only; your child may need more or less than shown. Karicare A2 Protein Milk Infant Formula is based on cow's milk protein. *1 Scoop = 7.3g of powder. Note: 1 Scoop of powder added to 50mL of water yields approximately 55mL of formula. Karicare A2 Protein Milk Stage 2 (6 - 12 months) Feeding Guide - to prepare one feed. Age: 6 months Cooled boiled water: 200mL Level Scoops of powder+: 4 Number of feeds per day: 4-5 Age: 7-8+ months Cooled boiled water: 200mL Level Scoops of powder: 4 Number of feeds per day: 3-4 This feeding guide is a general guide only; your child may need more or less than shown. Karicare A2 Protein Milk Infant Formula is based on cow's milk protein. + 1 Scoop = 7.5g of powder. Note: 1 Scoop of powder added to 50mL of water yields approximately 56mL of formula. Karicare A2 Protein Milk Stage 3 (12+ months) Feeding Guide - to prepare one serve. Age: From 1 year Safe drinking water: 200mL Level scoops of powder+: 4 Number of serves per day: 2-3 +1 Scoop = 8.2g of powder. Note: 1 Scoop of powder added to 50mL of water yields approximately 56mL. This feeding guide is a general guide only.
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3 0The Karicare A2 Protein Milk has a shelf life of 18 months.
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7 0Karicare A2 Protein Milk is available in Chemist Warehouse in Australia. In New Zealand, it will available at selected Chemist Warehouse and 10 North Island Pak ‘n Save stores. A carefully designed supply system ensures it’s always available when you need it. Online ordering Karicare A2 Protein Milk is available from the Nutricia Mumstore in Australia and New Zealand. Mumstore delivers everywhere across the two countries and free delivery is offered when you order 3 tins or more.
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5 1It is your decision in how you choose to transition to our new formulation. If you know that your baby or toddler is particularly sensitive to change, we recommend that you gradually introduce them to the new product. Rest assured that any slight changes in digestion should be only minimal and temporary. For personalised transition advice, please speak with your healthcare professional, or contact our Careline and discuss any changes to your child’s feeding experience with one of our Nutritionists, Dietitians or Midwives Call NZ: 800 438 500 Livechat AU: www.karinourish.co.nz E: nutriciacareline@danone.com
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7 0Please contact our Careline for more information: Call AU: 800 438 500 Livechat AU: www.karinourish.co.nz E: nutriciacareline@danone.com
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2 0The key ingredient of Karicare Gold+ A2 Protein Milk for Toddlers is a very simple one, fresh dairy milk. Five farms located in the cool, green Otago region of New Zealand’s South Island are the primary suppliers. These farms exclusively milk cows that have a special gene, meaning they produce milk that contains the A2 beta-casein protein variant. The farms are independently audited three times a year to ensure regulatory compliance and Karicare’s high standards are met. The cows themselves roam the lush pastures, grazing primarily on grass. They’re milked twice daily, and the raw milk is tested every day for purity and quality. Read more about how our product is made.
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2 0Bottled Up Series
In Bottled Up, we comb through messages and search histories on the phones of Aussie parents to uncover the parenting issues they aren’t talking about. We simplify their questions and provide support with expert advice from Pediatrician Dr. Santuri.
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18 2At Karicare Toddler, we get that parenting isn’t always easy. That’s why we have created the Bottled Up series to help provide parents with expert advice on the biggest issues they are facing with their little ones. Because good doesn’t need to be complicated.
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10 5If you haven’t found the information you are looking for in these episodes, our team is here to help with expert advice on all things parenting; chat online, call or email our Careline team of midwives, dietitians and nutritionists or read more related articles from our parenting and nutrition section
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54 3Yes, this series was built on the cases of real parents. It wasn’t scripted; the episodes are authentic and relevant to Aussie parents everywhere.
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9 4Karicare Gold Plus+ Organic FAQs
Karicare Gold Plus+ Organic range is made with Certified Organic and Certified Grass Fed* milk from NZ. Our Toddler product contains Omega-3 DHA, Prebiotics, key vitamins & minerals such as Vitamins A, B12, D for normal immune system function, and Iron and Zinc to support normal cognitive function. When prepared and consumed as directed. This product is specially designed to nutritionally supplement toddlers over 12 months of age, when their intakes of energy and nutrients may not be adequate. *Grass Fed: Our Grass Fed products are made with milk, including milk sourced from Certified Grass Fed farms. Certified by AsureQuality Limited.
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0 0Karicare Gold Plus+ Organic is manufactured in New Zealand and has a double certification - it is Certified Organic and Certified Grass Fed* by AsureQuality in New Zealand, and only less than 1% of dairy cows are under organic management in NZ. This certification means the selected farms must follow management practices of AsureQuality Standards for both Organic and Grass Fed, and each farm is audited annually. *Grass Fed: Our Grass Fed products are made with milk, including milk sourced from Certified Grass Fed farms. Certified by AsureQuality Limited.
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0 0Karicare Gold Plus+ Organic is manufactured and certified under the AsureQuality Certified Organic Standard and Certified Grass Fed Standard in NZ.
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0 0The liquid milk is certified as organic. Organic farming is an alternative farming and manufacturing system that uses organic based feed systems, materials/ingredients and manufacturing practices. Under the AsureQuality Organic Standard, organic food is produced using a ‘whole system approach’ to farming and production, which promotes biodiversity, sustainable growing practices and ethical treatment of livestock (e.g. good living conditions, feeds and exercise for animals). You can find out more information on the benefits of using certified organic and certified grass-fed milk from the following links: https://nutricia.co.nz/karicare/nutrition/benefits-of-certified-organic-and-certified-grass-fed-cows-milk/
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0 0Karicare Gold Plus+ Organic Toddler Milk is the first Toddler Milk to have a double certification for organic and grass fed: • BOTH Certified Organic and Certified Grass Fed*, under AsureQuality Standard in New Zealand. This means the liquid cows’ milk from New Zealand that is used in our product comes from carefully selected Certified Organic and Certified Grass Fed* farms. Farms that have the dual certification have to follow the strict guidelines and practices of BOTH certifications. • The Organic and Grass Fed certifications are under AsureQuality Standard in New Zealand. *Our Grass Fed products are made with milk, including milk sourced from Certified Grass Fed farms. Certified by AsureQuality Limited. You can find out more information on how Karicare Organic Gold Plus+ is made from the following links:https://nutricia.co.nz/karicare/nutrition/how-karicare-organic-gold-plus-toddler-milk-is-made/
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0 0The Organic range has a shelf life of 18 months and comes in 900g tins.
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52 0Karicare Gold Plus+ Organic is available in stage 1, 2 and 3
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0 0The Top-tainer design incorporates 3 safety measures for tamper proofing. It has a wrap around protective sleeve that goes around the lid and can edge, a tab that needs to be broken before the lid can be opened and a securely fitted seal with a double walled interlocking design. The design also has an optimized scoop placement with the scoop attached under the lid out of the way of the milk powder. This means the scoop is not in the powder and can easily be found and accessed. This is also more hygienic, as you do not need to touch the powder to get the scoop or to store the scoop when not in use.
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0 0Nutricia is committed to sustainability today. We’re continuously working to reduce our carbon footprint at every stage of production, from the materials we use to transportation, recycling and more. We are committed to a sustainable tomorrow, because looking after our environment today will help us make quality products for a healthy future. That is why Karicare Toddler is embarking on a journey to be the first toddler milk drink brand in Australia and New Zealand to become carbon neutral. And we’re not stopping at one product. We are committed to making 100% of our products certified carbon neutral by 2030. You can find more information from the following link https://nutricia.co.nz/karicare/sustainability
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0 0For us, it means bringing you high-quality formulations while continuing to reduce our emissions day after day. We’ve set our sights on becoming certified carbon neutral by continuously measuring and reducing our carbon emissions at every step. To reach our carbon-neutral goal, we will: • measure our emissions • reduce waste and emissions • offset our impact through our work with Carbon Trust. You can find more information from the following link: https://nutricia.co.nz/karicare/sustainability
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0 0Yes, you can serve the product cold. For a cold drink, store in the fridge until chilled. Stir before use. It is best consumed within 1 hour of being cooled.
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0 0Karicare Family Milks FAQs
With over 100 years of expertise in nutrition, Nutricia has proudly launched our probiotic-fortified milk drink, Karicare Family. Karicare Family is made with the goodness of high-quality New Zealand cow’s milk. The farms from which the liquid milk is sourced meet the NZ requirements and standards for dairy farming, including pasture management and milking hygiene, producing high-quality milk. Karicare Family contains probiotics, key vitamins (Vitamin A, B1, C and D3) and protein, to help nutritionally support the different generations (4 years and above) in your family. It also contains no added sugar or preservatives. Karicare Family is a good source of calcium and each serve also contains 1 billion active probiotics. Karicare Family is a formulated supplementary food and is designed to supplement a normal diet when intake of energy and nutrients may not be adequate.
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0 0There is no stage for this product. The product is suitable for people aged 4+ years.
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0 0It is 900g can. Shelf life is 18 months.
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0 0It is made in New Zealand with NZ cow’s milk.
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0 1The product is suitable for people aged 4+ years.
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0 0There is no upper age limit for this product. It is suitable for people aged 4+ years. If you are not sure whether you can consume the product, please consult with your healthcare professional.
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0 0It means that the product contains standard cow’s milk powder which has fortified with additional nutrients such as Vitamin A, B1, C, D3, calcium and probiotics.
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0 0Karicare Family is made with New Zealand cow’s milk and has been fortified with probiotics, key vitamins and calcium. Karicare Family is a good source of calcium and each serve also contains 1 billion active probiotics. Karicare Family is a formulated supplementary food and is designed to supplement a normal diet when intake of energy and nutrients may not be adequate.
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0 0Karicare Family should not be used in conjunction with other toddler milk drinks or fortified milk drinks as the nutrients received from multiple sources may exceed the recommended daily intake (RDI) for the different age groups. If you decide to move your child from a toddler milk to Karicare Family, we would suggest a hard transition (straight swap) to reduce the risk of doubling up the fortified nutrients. If you are in doubt, please contact Nutricia Careline 800 438 500 or consult with your healthcare professional.
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0 0Karicare Family has no added sugar. The sugar in Karicare Family is lactose, the sugar naturally found in milk.
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0 0There is no artificial flavouring in Karicare Family. Karicare Family has a similar taste to other unflavoured toddler milk drinks, with a flavour similar to milk and milk powders. If your child is refusing it due to the taste, you can incorporate Karicare Family into their favourite food and drinks for an extra nutritional boost. However, before adding the feed to food or drinks, please prepare the milk as per the preparation instructions on the tin to ensure the right amount of nutrients are being delivered.
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0 0Please prepare the drink in accordance with the instructions on the tin. The formula should be prepared with warm, safe drinking water instead of boiling water as high heat warming and incorrect preparation may limit the benefits of the Bifidobacterium breve M-16V. Do not use a microwave oven to warm drink as it may produce uneven hot spots and degrade the nutrients.
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0 0Yes, you can serve the product cold. For a cold drink, store in the fridge until chilled. Stir before use. It is best consumed within 1 hour of being cooled.
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0 0One tin of Karicare Family can make approximately 25 serves (~6.25 litre of milk).
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0 0After opening, keep the container airtight and use contents within 4 weeks.
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1 0No, the powder does not need to be refrigerated. The viability of the bacteria during transportation and shelf-life has been extensively tested and the formulation has been designed to ensure the amount of probiotic consumed is in line with the requirements for nutritional benefit.
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0 0
Meet our Careline experts
Made up of midwives, dietitians and mums, our Careline can help with all your parenting questions. Your support crew just got bigger!